Policy : Payments, Cancellation & Refund

Fees & Payment Information

At Edha, our broad services and offerings include Counselling, Coaching, and other professional services. Under these, one may find various services that individuals can avail of as per the Terms of Conditions and other policies available on the portal.

Edha, neither the portal/website/platform nor its employees or representatives charge visitors any fees. The platform has not been designed this way. You, as a visitor/Client, if you wish to avail yourself of any professional service/s from the professionals available on the website, then you will have to pay the fees as agreed mutually between you and the service provider of professional services only.

The website, Edha, does not reflect any fees for any of the Experts available on the portal. For you to know the fees, you will have to speak with the service provider about your service requirements.  Any fees for any services are between you, the service seeker, and the service provider.  Edha does not have any influence on the fees being charged by any of the available professionals on the website.  Edha does not come to intervene between you, the seeker of professional service/s, and the Service provider through this platform.  Edha, the website, www.edha.life is a medium to connect you, the service seeker, and professionals.  Apart from this, Edha does not have any role to play, in any exchange of information or the fees, quality of services, or any cancellation or refund. Edha, the website, its employees, Founder, representatives, or any other person/s linked directly or indirectly with the platform have any role to play in the fees, payment method, frequency, quality of service, cancellation, or refund, whatsoever.  You are expected to have read Edha’s Terms and Conditions, Cancellation, and Refund policies before making any decision to sign up for any service/s from the professionals of your preference.

Payments by Professionals/Experts registered on Edha website (www.edha.life) :

You as a professional service provider are supposed to have read the Terms and Conditions before commencing to register on this website (www.edha.life) to offer services.  

You as a professional shall have access to all enquiries or service seeker details and requirements on the portal based on your chosen profile. This means people seeking services that match your service areas and other criteria as chosen by you shall be available on your account page without any charge/s. What would not be visible to you are the service seeker’s contact details, which means, their mobile number and e-mail ID.  In case you wish to offer your service/s to a Client, then you will have to recharge your account. Alternatively, if any Client shows interest in your profile and wants you to get back to them, then this information is also available to you. All such interests will come to you in your registered email ID. This is up to you whether you wish to respond to the Client or not.  However, it is recommended that you respond to every Client who has shown interest in your profile and if all the criteria meet your profile. To respond to these requests as well, you will have to recharge your account to match the available credit points for each service/s. 

Every service/s category will have a predefined credit point. If you, as a professional, wish to respond to any Client or want to offer your services to any Client then you have to have those many credit points in your account balance, only then you will be able to get the details of your Client. In case of insufficient account balance, you will not be able to get the contact details of your Clients.  Therefore, to get the contact details of the Client seeking service/s you will have to have credit points in your account. 

You can recharge your account from your account page using your login ID and password. To add funds, you can use any of the available payment methods available on the website.  As soon as payment is successful, you will be able to see corresponding credit points added to your account. You can then, conveniently use these available credit points to get in touch with Clients.

Professional Services :

Fee Structure

• Individuals: You as a service provider can decide your fees as per standard norms or as deemed fine by you and Edha does not have any influence whatsoever. 
• Groups or Organizations: Fees again depend upon the selected service and as decided and agreed between you and your Client. 

Payments

• You, as a Service provider, are free to decide the mode of payment from your Client/s as agreed mutually.
• You as a service provider will have to take service fees from your Clients directly and Edha does not act as an intermediary between you and your Client. Edha is not responsible for collecting service fees on your behalf as a service provider. 
• Payment collection and/or refund is the sole responsibility of the service provider only.

Important Note :

Please note, that all the information available against a visitor or potential Client is fed in by the visitor himself/herself as answers to the predefined questions on the website. Edha or its employees or representatives do not have any role to play in answering these questions.  The visitor, at their will, fills in all the information and that is how the same information is available to you. 

Edha, as a Company or platform, cannot modify or alter any response to any questions.  The correctness or genuineness of requirement thus, cannot be verified or authenticated to be true.  Thus, it is up to you, as a service provider to go through each response or information in detail before you utilize your credit points to get the details of a visitor/Client.  Edha does not compel you or influence you as a service provider to get in touch with a Client.  The choice is yours, irrespective. 

No cancellation or Refund for all the below :

1. No refund even if you have recharged your account quoting, by mistake. The reason is, that the process to recharge your account cannot happen accidentally.
2. No refund of credit points utilized is applicable if a Client does not pick up your phone or disconnects your call, every time.  Edha, validates every visitor's mobile number using the OTP method and thus those are deemed correct numbers. Receiving your call is not in scope of Edha and Edha or its representatives shall not intervene, whatsoever. 
3. No refund of the credit points used in case your Client does not revert to your messages.
4. No refund of the credit points used in case your Client is no longer looking out for such a service or they say, they signed up by mistake.  The reason is, that these are a set of questions that a visitor answers, step by step, validates their mobile number, enters their name, and email id, and then only you as a service provider get to see visitor requirements.
5. No refund of credit points to reach out to your Client/s in case the Client has changed their mind after filling in the previous information.
6. No refund if initially, the Client agrees and later on refuses to avail of your services or in case of multiple postponements of service appointment or due to any other reason.
7. No refund of utilized credit points for any other reason even if not covered above.  If in doubt, please get in touch with the Customer Services Team first, ask questions, clarify, and only then recharge your account. 

Please note, that we do not offer any refund of either the total recharged amount or the credit points utilized to reach out to a potential Client, whatsoever.  We reiterate, that if in doubt, or not sure, then please do consult us at Edha by calling up our number and/or writing an email to us, beforehand.  In case your account is recharged, Edha shall not make any refund, whatsoever. Also, in case of any utilized credit points but you have not been able to offer your service to your Client, then there shall not be any refund. 

Cancellation, Reschedule and Refund

Rescheduling, cancellation, or refund of your service/s is between you as a service provider and service seeker (your Clients).  Edha does not manage this for you or your Client/s.  Edha is just a platform to connect the service seeker and the service provider. 

Account Closure and refund

In case you, as a service provider no longer wish to be there on the website (www.edha.life) due to any reason and you have a recharge balance in your account then the same cannot be refunded. You can utilize those credit points and then choose to close your account.

You can close your account by yourself, at any time.

Once you close your account then your data cannot be retrieved, post-closure. Edha shall make no efforts to get back your data and share it with you, whatsoever.

Any questions, please feel free to drop in an email or call Edha,