Terms & Conditions

This website may use the Terms and Conditions given below.
The terms "We" / "Us" / "Our"/" Company" individually and collectively refers to edha or Edha and the terms "Visitor"," User", ”Client”, "you", "your," and "yourself" refers to the individual user of the Services being provided through this platform/web-site. This page states the Terms and Conditions for you as a Visitor on website www.edha.life.

These Terms govern and apply to your access and use of this platform/web-site/web-portal which is edha (www.edha.life) for online counselling, coaching and other related services.  By accessing or using the Services through this platform/web-site/portal, you agree to comply with and to be bound by all the terms and conditions described in this document.  

You may kindly read our Terms & Conditions, Privacy Policy, Cancellation Policy and all other information available on our website before proceeding with availing our services.  In case you have reservations or do not agree with any of our terms and conditions and/or information, then you may choose to refrain from seeking professional services, through this platform.  

edha, reserves the rights to revise these Terms and Conditions and/or any other policy or information at any time by updating the same on their website.  Before seeking any service/s you should visit our pages and information in case of any updates or change/s.

Context

This Website, also would be referred to as portal, is owned and operated by edha (edha is a Brand of the Company, registered as: Idalia Mental Health LLP incorporated under the provisions of the Companies Act, 2013 and having its registered office at D-16/11, Second Floor, Ardee City, Sector-52, Gurgaon – 122003, Haryana).

These Terms and Conditions (“Terms”) govern your use of the Website and the services provided therein (“Services”). By using or visiting the Website or by using any content or information provided as part of the Website/Services, you shall be deemed to have read, understood and accepted to be bound by these Terms. These Terms are a legal contract between you and edha (registered as: Idalia Mental Health LLP).

It is important that you read and review the Terms carefully before accessing or using the website and the services being offered. These Terms are not intended to alter in any way or limit the Terms or Conditions of any other agreement that you may have with Edha, including without limitation the privacy policy ("Privacy Policy").

 

Definitions

1. Company : edha, “edha.life”, “Company”, “Organization”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to edha (Company registered as Idalia Mental Health LLP) as a provider of Services for the remainder of this document.

 

1. “Web-site”, “Website” means and refers to the content on domain www.edha.life available through internet, which exists as service provider. It can also be referred to as “portal” or “Platform” in Terms and Conditions; but it all means the same, which is website.
2. User : “Client”, “user”, “you”, “your” or other similar terminologies are all in reference to you, as the user of the website/web-application, mobile application(s) and as a recipient of our Services and resources for the remainder of this document.
3. “Expert”, “Practitioner”, “Psychologist”, “Psychiatrist”, “Therapist”, “Coach”, “Instructor”, “Professional”, “Facilitator”, “Professional”, they all mean, those individuals who are registered with us on the platform basis their education, experience, expertise and intent to provide their kind of service through this website. These words can be interchangeably used in this document and at all places, but they all means the same, the service provider.
4. “Service” means the offerings through one on one talk, in those areas of expertise of experts and professionals available on the platform basis their expertise. These service areas may change basis the dynamic need of individual and masses.
5. “Counselling” refers to the process in which an expert from the respective field uses a broad range of most appropriate practices and/or interventions to help improve mental and emotional well-being of their Client, may be prevent future distress and maladjustment, crisis in life or any other pertinent concern area, for which he has been trained and has appropriate knowledge and competencies to deal effectively.  These professionals or experts  can be called/referred to as Counsellors, Psychologists, Psychiatrists, Therapists on this platform/website. These professionals would in general be referred to as “Counsellor” as well.   
6. “Coaching” refers to the process adopted by a Coach, who is a trained and certified expert to improve performance of their Client or an individual. This process is not about teaching an individual, rather, the approach is to facilitate an individual unlock their own potential to maximise their own performance and meet up their personal or individual Goals.  Those professionals who provide coaching are called, Coach.  A Coach may have his specific field such as relationship coach, performance Coach or can be a Life Coach, to facilitate general well-being and improvement in life conditions.

 

Nature of Service

edha is a platform to facilitate and deliver mental and emotional support services to individuals, couples, groups and organisations. Services also includes, Coaching individuals and groups to be able to meet their personal and professional goals.  Services and support includes, but are not restricted to, all of the below. Edha services and offerings may include/are and may keep on adding or modifying services basis requirement from time to time.

Below are a few service offerings of edha :

• Online Counselling, Coaching other Self-improvement services through experienced & competent Counsellors, Psychologists, Therapists, Psychiatrist, Coaches and other Instructors. These Experts/Practitioner/s, Coaches are those, who have volunteered to use our platform to provide their services and Edha has authorised them to use this platform to render their services.
• Articles, Videos, content, Information, any self-help guide or notes through this platform or through professionals are reference/s for you which you may opt to use, but is not necessary.
• Employee Engagement Programs is all about briefing and providing psychological counselling and support and maybe Coaching too, at group level, Organizational levels.
• This platform also enables Coaches to facilitate and support Individuals or groups to meet up with their individual, personal and professional goals.
• From time to time, Feels would also conduct workshops, webinars regarding relevant subjects from psychology, coaching, spirituality, relaxation techniques and others by engaging experts from their respective field.
• edha may involve their professionals to create video content of the subject and topic of their choice. The opinions and content and its delivery would be solely of these professionals and Coaches only and edha would not have any role in that, except in creation and uploading of videos.  edha would just have their Videos on our platform, but does not own it and takes any sort of responsibility that the video content; way of communication on the subject, correctness of information, solely belongs to the speaker of the video and edha does not take ownership of it all, whatsoever.

The Services offered by edha are in compliance with our client anonymity and confidentiality policies (refer to Privacy Policy).  edha reserves the right to add or remove Services from its overall offerings, without any prior notification.

The aforementioned shall hereinafter be referred to as “Services”.

Disclaimer

edha – Is an initiative by Idalia Mental Health LLP registered with MCA.

Any advice that is provided by experts from the field of psychology or Coaches or any other professionals through edha platform, is provided for informational purposes only. This information cannot be taken as a substitute for examinations of your condition by a Doctor or a professional mental health expert, as the case maybe, for contacting and speaking with any Counsellor, Psychologist, Psychiatrist, Therapist or any other person available on platform as under Counselling or requiring mental health care.  You are strongly advised against relying solely on, or making decisions based solely on advice provided by any Counsellor or experts on this platform.

You understand and agree that although a Counsellor or a Coach may be a qualified clinical or counselling psychologist or other mental health professional or a Coach, edha disclaims any and all liability for any consultation, therapy services or Coaching rendered by a Counsellor or Coach or any other professionals on the platform to you, through the website. You further acknowledge and agree that you take full responsibility for the decision to access an expert of your choice through the website and to continue to interact with such individual/s and that the role of edha is strictly limited to providing access to such experts, Counsellors, Coaches and other professionals who are experts in their field, to you.

If you use any of our services through our website (platform), you are solely responsible and are using it at your own discretion. edha, registered as Idalia Mental Health LLP is not liable in any manner, irrespective.  Even when you have consulted any full time, part time or any one working or associated professional/s with edha to talk to, to understand and go for a session with any Practitioner or Coach. It is primarily your decision and edha does not take any responsibility or ownership of the same. edha is a platform to connect you with, presumably qualified and competent experts from their field to assist you with your need.

edha through its platform and otherwise, does not deal with any medical or psychological emergencies, whatsoever. edha is not designed to offer support in any crisis situations – which may include, when an individual is experiencing thoughts of self-harm or suicide, or is showing symptoms of severe clinical disorders or other psychotic conditions. In these cases and other similar situations, in-person medical intervention is the most appropriate form of help to be provided to the person, immediately and edha is not the platform for the same.

In case, you are experiencing or you feel you are having any of these difficulties, or if you are considering or contemplating suicide or feel that you are a danger to yourself or to others, we would urge you to seek help at the nearest hospital or emergency centre where you can connect with a psychiatrist, Therapist, Counsellor or designated social worker in person, immediately. Further, in case of any medical or psychological health emergency, we recommend you to seek help from the person from family or friend or anyone who is present at that time for immediate support followed by taking you to the right place for assistance.

Agreement Applicability & Prohibitions

By choosing to visit and/or avail any Services and/or resource from edha, the user confirms that you are above 18 years of age and not otherwise incompetent to contract under the Indian Contract Act, 1872 and that your use of the platform shall not violate any applicable law or regulation. The user also accepts and agrees to our Terms and Conditions and policies referenced herein and/or available on this Web-site and/or through hyperlink/s.

We request you to kindly read our Terms and Conditions. The Terms and Conditions and all policies present on the website are in effect upon your using or availing services, resources or any support from this platform. Accessing the service/platform on any medium, including but not limited to website, mobile phones, smartphones and tablets, is also subject to the Terms and Conditions mentioned here.

Continuing to use edha platform, paying for any of our service/s or resource, forms an obligatory legal agreement between the user and edha (Idalia Mental Health LLP). Liability to review the Terms and Conditions from time to time lies with the user. Continuation of the use of the platform after revision of the Terms and Conditions will be deemed to be an acceptance of the revised Terms.

The Terms and Conditions are applicable to all present and future contracts established between the user and edha.

This Terms and Conditions applies to all users of the platform, including without limitation users, who are browsers, vendors, customers, merchants, and/or contributors of content.

By availing any of our services, the user irrevocably accepts all the obligations stipulated under Terms and Conditions and Privacy Policy, other policies referenced herein; and agrees to abide by them. This Terms and Conditions supersedes any previous oral or written terms and conditions that may have been updated or communicated to you.

We assume, all registration information you submit to avail any of our mentioned services on our website is correct and truthful and that you agree to maintain the accuracy of such information.

Your use of the platform is solely for your personal use only, unless and until you are an Organization and wishes to avail services for your employees. Any use of this platform or its content other than for the above two types of usage, is strictly prohibited.

You as an individual or if you are an Organization and wishes to avail our services for your employees, use of our website/platform shall be subjected to the following restrictions:

You shall not modify any content of the platform, whatsoever.

You shall not decompile, reverse engineer or disassemble the content.

You shall not modify or delete a part of or any content of the platform and/or services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

You shall not use the platform and/or services in any way that is unlawful or harms the Company or any other person or entity, as determined in the Company’s sole discretion.

You shall not solicit others to perform or participate in any unlawful acts.

You shall not reproduce, duplicate, copy, sell, resell or exploit any portion of the service/s, use of the service/s, or access to the service/s or any content on the platform through which the service/s is provided, without express written permission from edha (Idalia Mental Health LLP).

You shall not post, submit, upload, distribute or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the platform and/or services or any connected network, or otherwise interfere with any person or entity’s use of the platform and/or the services.

You shall not harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability.

You shall not attempt to collect or track personal information of others on/through this platform/website, whatsoever.

You take responsibility to check complete details required before making a booking for a session or before availing any of the other offerings.

You agree that you shall pay all applicable fees on time.  All fees are to be paid in advance, before seeking any service through this platform, as otherwise the system will not enable you to book a session.  This would not be the same when an Organization seeks for some customized program/session/workshop for their employees.  Payment is to be made in advance, if not full, partial payment or as agreed between Organization & edha.  In case of late payment, edha reserves the right to levy a charge/interest on the outstanding amount, as the case may be.

You acknowledge that when you access a link that leaves the platform, the site you enter into is not controlled by the Company and different terms of use/conditions and privacy policies may apply. By accessing links to other sites, you acknowledge that the Company is not responsible for those sites. The Company reserves the right to disable links from third-party sites to the platform, although the Company is under no obligation to do so.

You may not host, display, upload, modify, publish, transmit, update or share any information that belongs to another person and to which you do not have any right to deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature and threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

You shall not post, use, store or transmit Information that infringes or violates any of the intellectual property rights of others or the privacy or publicity rights of others. 

You shall not post, use, store or transmit any unsolicited email and/or advertisement or promotion of goods and services.

You shall not attempt to disrupt the operation of the Service by any method, including through use of viruses, Trojan horses, worms, keystroke logger, spyware, adware, denial of service attacks, flooding, or spamming.

You shall not use the service in any manner that could damage, disable, or impair the Service. You shall not attempt to gain unauthorized access to any user accounts or computer systems or networks, through hacking, password mining or any other means.

You shall not interfere with or circumvent the security features of the service or any related website, other websites or the Internet.

You shall not use any robot, scraper, malicious code or other means to access the service for any purpose.

We reserve the right to terminate your use of the service or any related website/mobile application/platform for violating any of the prohibited uses.

Intellectual Property

The contents on the platform are for informational purposes only.  edha disclaims all liability to any person for any loss or damage caused by dependence on any part of the platform. Third-party content appearing on the platform is the property of their respective owners and edha does not assert any rights in relation to the same. Such third-party content is used by edha subject to the fair use provisions of Indian copyright law and applicable provisions in other jurisdictions. edha asserts its copyright ownership on the remaining contents of this document. No information, content or material from the platform and/or services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without an express written permission from edha.

Payment and Refunds

By using this platform, you agree to pay all applicable fees and charges upfront to edha and also authorises edha to automatically deduct all applicable charges and fees from the payments made as and when such features are accessed on our platform.

Every service offerings which exists on this platform has some fees attached to it and has been reflected appropriately in Indian Rupees. These may change from time to time and may vary from one expert to another.  There is a possibility that you may find change in fees for a/any service which you either had seen but not availed or would have availed on earlier occasions.  We therefore suggest, you please have a look at all the information available on this web-site, clarify your questions if you may have, by dropping in an email at ask@edha.life or calling our office.

The charges mentioned on portal for each and every service offering is the service fees, for that session, by the Expert.  Over this, there is a coordination fees which is to be paid by the individual.  edha reserves the right to change any or all parts of fees or payment policy without notice or liability to the user or any third-party.

 

All cancellations and refunds will be handled as per the Cancellation & Refund Policy of the Company. edha reserves the right to change any or all parts of the Cancellation & Refund Policy without notice or liability to the user or any third-party.  Any such change shall be binding and effective on the User and is to be factored in as applicable above.

 

Further, edha shall not be responsible for any fraudulent transaction/decline/lack of authorisation that may arise due to the use of Internet Banking/ Debit/Credit Cards (“Virtual Payment Mode”).

Privacy Policy

Usage of this platform or online resources is subject to the Privacy Policy of the Company. Please read the Privacy Policy carefully. edha reserves the right to add, change, or remove sections from the Privacy Policy without notice or liability to any third-party.

Limitation of Liability

edha does not guarantee that you will be accepted as a registered expert (service provider) at edha or as a Client by the experts available on this platform.  edha reserves the right to terminate your registration with the platform at any time without citing a reason.

 

edha is a facilitator that connects the user and the experts across fields. Further, the professional service is dependent on the information provided by the user/Client to the Counsellors, Psychologists, Psychiatrist, Therapists, Coaches and other experts available on platform and edha does not promise any outcomes, based on counselling, therapy or Coaching of any type or any other services as provided by service providers on our platform. edha does not guarantee the availability of the same expert, Coach or any other type of service provider over any period of time. From the moment at which you book your appointment, edha just acts solely as an intermediary between you and the service providing expert, transmitting the details of your booking to you and to the expert for session to commence.

 

Counselling and/or Coaching or any other service/s will take place at a frequency agreed between you and your expert and/or Coach or any other registered service provider. We cannot guarantee that sessions will always take place with a particular frequency or on the same day of the week.  It also depends upon understanding and availability of you both, which is, the User and the service provider.

These individual sessions for counselling or coaching or any other services, are solely between the expert, who is the service provider and the user of these services.  edha does not have any role to play between these two entities.  Over a period of time, your expert, be it a Counsellor, Psychologist, Psychiatrist, Therapist or Coach and other expert may choose not to proceed with session/s any further, due one or multiple reasons.  Similarly, your expert may also choose to decide if you may require longer or more sessions and can be closed mutually.  edha does not have any role to play between you and the expert of your choice in deciding upon number of sessions, frequency of these sessions and/or duration and termination of these sessions.  

edha makes all efforts to verify the credentials of every expert/service provider registered with us. However, edha is not responsible for any misrepresentation/fraudulent credentials or claims by a/any Practitioner and/or Coach or any other expert available on the platform. edha provides a profile page to all the experts/Practitioners where one can conveniently enter their information regarding their academics, experience, areas of expertise, education, languages known and others.  This is also made visible to the user when they search for their respective service.

This personal account page is editable by the Practitioner/Expert any time and multiple times for its correctness.  Thus, it is the responsibility of the Practitioner or an Expert to check for correctness of this information even when someone from edha might have assisted or keyed in the information on their behalf.  

All registered Practitioners/Experts have a contractual relationship with edha and are allowed to use this platform to provide services to you. edha does not assume any responsibility for their actions, advice or any other information provided through this platform or otherwise. edha shall not be held liable for any damage/ loss/ liability caused to the user by any of the registered Practitioner or Expert either directly or indirectly. The user is responsible for all their decisions and actions and agrees that they are made independent of any representations by edha or the Practitioner and/or Coach or any other expert on platform. edha or the Practitioner and/or Coach or any other expert cannot be held responsible for such decisions and actions or any outcomes as a result.

edha is neither a part of, nor does it endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic. No warranty, guarantee or conditions of any kind are created or offered on information or advice or suggestion, whether expressed and/or implied, in oral and/or written via any communication medium, obtained by you from edha or through any service and/or resource and/ or information that edha provides, except for those expressly outlined in and under Terms and conditions.

The services, including content, on both, the edha platform and third-party platforms, if any, are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. We are not responsible if information made available on edha and third-party platforms is not accurate, complete or current and any reliance on the services, including content, on the edha and third-party platforms is at your own risk.

This platform may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this platform at any time, but we have no obligation to update any information on our platform. You agree that it is your responsibility to monitor changes to this platform. The content that the user downloads or otherwise obtains through the use of our services and/or resources and/or information is done at their own discretion and risk, and the user is solely responsible for any damage to their computer or other devices for any loss of data or information that may result from the download of such content.

We reserve the right to modify or terminate any portion of the platform or the services offered by the Company for any reason, without notice and without liability to the user or any third-party.

The Company does not warrant that the functions contained in content, information and materials on the platform and/or services, including, without limitation any third-party sites or services linked to the platform and/or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the platform or the servers that make such content, information and materials available are free of viruses or other harmful components. edha does not claim any such point.

edha makes best efforts to ensure that all information is delivered in an accurate and correct manner. However, any material downloaded or otherwise obtained through the platform and/or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.

At edha, we believe it is unethical for our Counsellors, Coaches or any other Expert to have dual relationships with current or former clients. During and after your Counselling, Coaching or any other work and services, you are forbidden to have any individual relationship of any other type with our Practitioners or experts; this includes association on social and professional network websites such as Instagram, Linkedin, Facebook, Twitter etc. This is just to ensure continuity of professional relationship only, in future too.

You hereby indemnify, defend and hold the Company, its Directors, owners, employees,  representatives, Company professionals, agents, and other authorised users and each of the foregoing entities’ respective resellers, distributors, service providers and suppliers if any, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the platform.

 

In the event of any concern or problem with the service/s or due any of its content or with regards to your use of the portal, stated services or otherwise, arising out of or in relation to these terms, you agree that Edha (brand of Idalia Mental Health LLP) total aggregate liability to you for all and any damages, losses or action (whether contractual or otherwise) shall be limited to the amount of payment made by you to Edha in the past 06 months, unless otherwise required by applicable law.

 

Under no circumstances, Edha or their experts, licensor, third party who provide or promotes these services available on the website or provides you with the link to the services be liable in any way for your use of the service/s or any of its content, including, but not limited to any errors or omissions in any content, any infringement by any content of the Intellectual Property Rights or other rights of third parties or for any loss or damage of any kind incurred as a result of use of the available content.  

 

You as a user of the services through Edha, through the portal, directly or otherwise agree

that neither Edha (www.edha.life) nor its subsidiaries or other brands of Idalia Mental Health LLP, Directors, Executives or employee shall be liable for any direct and/or indirect and/or incidental and/or special and/or consequential and/or exemplary damages, resulting from the use and/or the inability to use the service and/or resulting from any goods and/or data and/or information and/or services availed and/or obtained and/or messages received and/or transactions entered into through and/or from the service and/or resulting from unauthorized access to and/or alteration of user's transmissions and/or data and/or arising from any other matter relating to the service, including but not limited to, damages for loss of profits and/or use and/or data or other intangible, even when Edha has been advised of the possibility of such damages.

 

You as a user further agree that Company (Edha) shall not be liable for any damages arising from interruption, suspension or termination of service/s, including but not limited to direct and/or indirect and/or incidental and/or special consequential and/or exemplary damages, whether such interruption and/or suspension and/or termination was justified or not, negligent or intentional, inadvertent or advertent.

You as a user of any of the service/s through this platform agree that Edha shall not be responsible or liable to user or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Edha, irrespective, that is related to the cause of action.

 

Hyperlinks

Any link (including a hyperlink, button or referral device of any kind) used in the service is provided for your use and convenience. The appearance of a link does not constitute an endorsement, recommendation or certification by Edha, nor should the presence of a link in any way be construed as a suggestion that any third-party website has any relationship with Edha.

Edha does not endorse the content on any third-party websites. Edha is not responsible for the content of linked third-party websites or third-party advertisements and does not make any representations regarding its content or accuracy.  Edha does not knowingly link to websites that may infringe on valid and existing trademarks, service marks, copyrights, or patents. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites.  In case you do not feel comfortable with any of the services or Terms of Conditions, you may choose to refrain yourself from availing such service/s.

Errors, Inaccuracies and Omissions

As the platform is dynamic, it may happen, maybe occasionally, that there may exist information on this website/platform that may contain errors related to content, inaccuracies or omissions that may relate to service descriptions, pricing, promotions (if any), offers or any typographical errors etc. We reserve the right to correct these errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time, without prior notice maybe even after you have booked your session or services with us.

We undertake no obligation to update, amend or clarify information in the service or on any related website/mobile application/platform, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

 

Disclaimer of Warranties, Limitation of Liability, Indemnification

You understand and agree that any interactions and associated issues with the all kinds of Experts, Practitioners on the platform, is strictly between you and the Experts/Practitioners. As it is between you and them, therefore, you shall not hold Edha and/or Practitioners, Experts, responsible for any such interactions and associated issues. Further, Edha and/or Practitioners, Experts are not responsible for any specific outcome between you and Practitioners/Experts you interact with.

When you decide to connect and engage with an Expert or Practitioner for their service/s through the portal, you do so at your own discretion and risk. The content and services and all materials, information, are provided on an “as is” and “as available” basis without warranties of any kind.

Edha and its licensors and affiliates expressly disclaim all warranties of any kind, express, implied, or statutory, relating to the content and services.

 

In addition, Edha and its licensors and affiliates disclaim any warranties regarding security, accuracy, reliability, timeliness and performance of the Services or that the services will be error-free or that any errors will be corrected. No advice or information provided to you by breakthrough will create any warranty that is not expressly stated in these Terms of Service.

 

We make no representations concerning, and do not guarantee, the accuracy of the Services, including, but not limited to, any information provided through the Services or their applicability to your individual circumstances.

 

We may provide you with access to third-party tools which we neither monitor nor have any control or input over. Such tools may be in the form of, but not limited to, information, maybe assessments, polls and their results etc. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the platform is entirely at your own discretion and risk and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

Third-party links, if available on this platform, may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products or services of third-parties.

 

Over the course of the period of the agreement, we might incorporate additional services and/or products (if any) from third-party providers on our platform. By using such additional services or products (if any), it is understood that the user has read, understood and agreed to the terms and conditions of the corresponding third-party provider. Edha shall not be held liable for any risk/ damage/ liability arising from use of such third-party Services, products, content, resources or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

You agree that from time to time, Edha may remove the service (or part thereof) for indefinite period of time or cancel the service at any time, without any notice to you, prior or otherwise.

 

You agree to indemnify Edha against any breach in confidentiality. If you access Edha through a third-party platform, you agree that Edha cannot be responsible for any data breaches that occur due to any acts of commission or omission from the third-party platform.

You agree to indemnify, defend and hold Edha, Directors, Executives, employees, interns, affiliates, agents, contractors, suppliers, service providers or licensors be liable, responsible, harmless against any claim or demand, including reasonable attorneys’ fees, made by any third-party due to, or arising out of your breach of this agreement or the documents they incorporate by reference or your violation of any law or the rights of a third-party any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service/s or any products procured using the services or for any other claim related in any way to your use of the service/s or any product (if any), including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content posted, transmitted or otherwise made available through platform, even if advised of their possibility. In all cases, our maximum liability shall be limited to the amount paid by you, if at all, for service/s availed, in dispute.

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its Directors, Executives, employees, interns, affiliates, agents, service providers, licensors against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use platform (www.edha.life) or breach in confidentiality or their breach of the terms.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

This Terms and Conditions is effective unless and until terminated by either you or us. You may terminate this agreement (as under Terms and Conditions) at any time by notifying us - directly or if you are accessing the platform through a third-party, then through the respective third-party, that you no longer wish to use Edha’s services or when you cease using our platform, subject to settlement of all outstanding payments. However, you may keep your account open as well, so that, you may come back to avail services through this platform, in future.

 

Upon termination of services, there may still be some information saved on our servers regarding the user. Should the user wish to remove this information, then they can deactivate their account by self.  In case the user has registered on our platform directly and unable to do the needful then s/he can also write to the support team at Edha, to the email ID ask@edha.life.  Edha will process all such requests within 07 Business days, in line with our Terms and Conditions and Privacy Policy and subject to necessary compliance with applicable laws.

 

If in our sole judgment you fail or we suspect that you have failed to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due, up to and including the date of termination and/or accordingly we may deny you access to our services (or any part thereof).

 

Over the course of the term of the Terms and conditions, Edha can choose to terminate association without citing a reason. Any payment receivable by Edha should be paid by the user in full, within 15 days from the termination of the agreement. Any payment receivable by the user will be processed by Edha as per our Refund Policy.

 

Grievance Handling

In case you come across any concern with regards to your session/s or service/s, with your Practitioner/s or Experts or of any other nature and you wish to bring it to our notice, then you may reach out to us, immediately.  

 

It is also applicable and you may reach out to us in case you are dissatisfied with any aspect of our service/s. You may drop in a mail to us at ask@edha.life

 

Respective Team/concerned person shall get back to you within two weeks. Just in case, if we miss out on the timeline/s, then please feel free to call us up using the phone number available on our website and we shall attend to your concern, accordingly.

Jurisdiction

Jurisdictional policies of Edha have been drafted in accordance and compliance with Indian laws.  The Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Terms and Conditions or their subject matter or formation or the use of the services shall be governed by and construed in accordance with the laws of India, subject only to mandatory provisions of consumer law in the country in which you reside. 

 

Any and all disputes arising between the user and Edha with regards to the services, the Terms and Conditions, which could also be with regards to the interpretation of the Terms and Conditions shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, India.

 

You agree that the Courts of the States/Country in which you reside shall have non-exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the services, the Terms or their subject matter or formation.

Company Contact Information

This information is available under “Contact Us” page of our website and below as well.

Registered Address: D-16/11, 2nd Floor, Ardee City, Gurgaon-122003, Haryana

E-mail id: ask@edha.life